Olney's Flowers, your flower shop in Rome

Visit us: 2002 North James Street, Rome, NY 13440
800-734-6003 | 315-339-6000

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The following are answers to some of our most commonly asked questions. For additional help, visit our online customer service, email us at orders@olneysflowers.com or call us toll free at 800-734-6003 (local call 315-339-6000.)

What are your hours?
How can I contact you?
Can you deliver my order today?
How do I pay for my order?
Are there any delivery charges or tax?
What about substitutions?
What about orders going outside of the U.S.?
How do I cancel my order?
Is the arrangement in the photo exactly what will be delivered?

What are you hours?
We are open on Monday through Friday 8 am to 6 pm, Saturday 8 am to 5 pm, and Sunday 8:30 am to 4 pm.
We are closed on the following holidays: New Year's Day, Thanksgiving Day, Christmas Day. We are open 1/2 days on Easter, Fourth of July and Christmas Eve.

How can I contact you?
You can also email us anytime at comments@olneysflowers.com or call us from anywhere at 800-734-6003. If you are in our area, you can reach us at 315-339-6000. You can also contact us via our online customer service, just click here. For questions regarding an order, please have your Netticket number available.

Can you deliver my order today?
Place you order by 2pm (EST) for same day delivery. After 2:00 pm (EST) your order will be delivered the following day.

How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, Carte Blanche and Diners Club.

Are there any delivery charges or tax?
All orders are subject to tax of 8.75%. Orders for delivery in our local area will be charged $5 to $12 for delivery based on the recipient's delivery location. Orders outside our local area will be charged $10 for delivery and wire charge.

What about substitutions?

Not all flowers are available year-round. Some flowers are seasonal or only available regionally. Where they are not available, the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be readily available, especially during holidays; in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

What about orders going outside of the U.S.?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders. We can deliver your flowers and gifts nationwide and worldwide! For deliveries in the USA, place your order online anytime. To confirm availablity for international ordering, please contact our shop via phone.

How do I cancel my order?
To cancel your order, please call us at at 800-734-6003 or 315-339-6000. Have your Netticket number available for us to facilitate your request quickly.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will look exactly the same. The style, types of flowers, arrangement of the flowers and container will be as similar as possible using the wide variety of fresh flowers we have in our shop (see "What about substitutions?" above). The photos are provided as a guide for both you and the designer of your arrangement.